Frequently Asked Questions

What is your Shipping Policy?

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

• Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. 
  • Crate for MetalPrints 30x40 & smaller $45.00 (optional)
  • Crate for MetalPrints over 30x40 to 40x60 $65.00 (required)
  • Crate for MetalPrints over 40x60 $100.00 (required)
• Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
• All additional Crate and Freighting Fees will be billed to the fulfillment artist separately after processing your order.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

• If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
• APO shipping is charged full cost and sent via USPS.
• Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
• We are not responsible for duties and taxes required for international shipping.
• Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

What is your Policy on Returns/Exchanges/Refunds? 

• Please notify us immediately if there is a problem with your shipment after it arrives so we can rectify the situation as soon as possible. We do offer refunds if the art piece is returned to us. Our prints and originals are professionally created fine art and are thus backed by a 100% satisfaction guarantee.

• Returns will only be accepted that meet these conditions: 1. Prints must be in new condition and packaged carefully in the original packaging when returned. 2. Prints must be returned via an insured carrier. Your refund will be issued as soon as I receive the returned print. Please contact me if you would like to arrange a return or exchange.

How can I keep up with your new work?

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